Developing solutions for government operations is an industry that is bursting at the seams with potential. From political campaigns on a digital platform to public policy information, the government is moving into the digital age at a high speed. Digitizing documents from veterans affairs to a small municipal effort to provide information to tourists. This industry is one Merchant IT Lab knows. We work at all three levels of government, from national, to state, to local municipalities. We develop and create solutions for problems that do not have any just yet.

To meet the expectations of multiple stakeholders in a challenging environment, governance needs to be nimble and effective. ICT-enabled solutions for governments can help achieve this through process efficiencies, technology scalability, feature-rich business functionality, customized mapping with government functions at different levels of administration and analytics to enable planning and decision-making. Transparency and accountability can also be built into government process workflows with an outcome-based approach.