Merchant IT Lab helps companies in the Travel, Transportation and Hospitality industries leverage technology to comprehensively, innovatively and cost-effectively address their most pressing business needs.
“Merchant IT Lab has brought to the table both width and breadth of knowledge of the airlines industry as well as other industries around them, which they operate in. So for us it’s been a win-win situation because we have not only got innovation from within the airlines industry, we have got innovations from other areas.”
Expanding globally while managing costs, optimizing and standardizing processes
Creating an agile IT architecture capable of seamlessly integrating merged or acquired entities
Increasingly complex customer acquisition and interaction lifecycle
Improved speed-to-market and management of an ever-increasing portfolio of products and services
Leveraging technology to innovate business models and improving competitiveness
Making IT an active enabler of green initiatives
Merchant IT Lab helps travel, transportation and hospitality clients manage revenue cost equations, operate existing businesses effectively and build new transformational programs. Merchant IT Lab provides transformation services in enterprise systems, legacy modernization, process re-engineering, e-commerce, specialized flight systems, transaction processing systems and loyalty management solutions. Our solutions cater to the entire value chain of the following industries:
Transportation & Logistics
Merchant IT Lab’ comprehensive set of BPO offerings for the travel, transportation and hospitality sector includes revenue accounting and fare audit, fare filing, loyalty bonus program administration and more.